Missed call text back for Australian businesses
A business number that replies when you miss a call
Get a new Australian 04 number for your business. Calls ring your mobile first. If you cannot pick up, PingMate texts the caller back and sends you the details, before they ring the next business.
- 30-day money-back guarantee
- $39.90 a month, no lock-in
- No app to install
Your business number
0482 123 456
New customer
Missed call at 2:16 PM
Automatic text reply
2:16 PM Delivered
The caller has a next step while you keep working.
When you cannot answer
A missed call is often a lost job
Plenty of callers who reach voicemail hang up and ring the next business on the list. PingMate texts them back straight away, so the enquiry stays with you while you finish what you are doing.
How missed call text back worksGive missed callers a next step
A missed call does not have to end in silence.
- 1
Customer calls your business number
The call forwards to your usual mobile phone.
- 2
You cannot answer
PingMate takes a voicemail and can text the caller automatically.
- 3
You get the details
A short voicemail summary helps you decide what to do next.
Your personal number stays private
Customers only ever see your PingMate number. Business calls still ring the mobile you already carry, so there is no second phone.
Know it is work before you answer
Forwarded calls show your PingMate number, so you can tell a customer from a personal call at a glance.
What happens when someone calls your number
Your business number forwards the call to your mobile. If you cannot answer, PingMate takes a voicemail, sends you a summary and can text the caller on your behalf.
- 1
Customer calls your business number
You publish one Australian mobile number for business calls and texts.
- 2
The call forwards to your mobile
Ring duration is configurable. You can still take the call if you're free.
- 3
PingMate plays your business voicemail
Record the greeting you want customers to hear.
- 4
Voicemail transcribed and summarised
PingMate turns the voicemail into text, picks out the useful details and sends a short summary to your mobile.
- 5
Missed call handled
You receive the details. The caller can receive a clear next step using your saved reply or AI.
You receive
- Request
- Fuse box tripping
- Urgency
- This week
- Location
- Sydney CBD, NSW
- Contact
- 0482 123 456
Caller receives, if enabled
Thanks for the call. Fuse box repairs are usually $320 to $450 including callout. I will review your message and get back to you shortly. If it is urgent, reply here. Dave
No voicemail? PingMate can still send your saved missed-call reply to a mobile caller, if you turn that option on.
AI or saved replies
Reply with AI or a saved message you control
Create a saved text reply for exact wording every time, or let AI write from the enquiry and your business details. You can choose a different method for direct texts and missed calls.
Reply method
Example business
- Save separate reply templates for direct texts and missed calls.
- Insert your business name, rates and booking link automatically.
- Text mobile callers who hang up without leaving a voicemail, when enabled.
New customer enquiry
Electrician example
Hi, my lights keep flickering. Can you help?
2:15 PM
G'day. Flickering lights can have a few causes. Our standard rate is a $120 callout plus $95 per hour. Reply with your suburb and when it started, and I will take a look. Dave
2:16 PM Delivered
Written from your business settings
Setting up
Do I have to change my number?
No. PingMate adds a business number in front of the phone you already use.
You get a new 04 number
PingMate gives your business its own Australian mobile number. Put it on your Google listing, website, ads and signage.
Your phone still rings
Turn on call forwarding and business calls ring the mobile you already carry. You choose how long it rings before PingMate steps in.
You choose what happens next
Switch on missed-call text-back and voicemail summaries in Settings, then pick an AI reply or your own saved message.
Your current number stays as it is
PingMate does not port numbers. Keep your existing mobile for the people who already have it, and hand out the new one for work.
Compare
PingMate vs a regular virtual number
A cheap virtual number keeps your personal mobile private. It does nothing for the caller you miss.
| Feature | Your personal mobile | A basic virtual number | PingMate |
|---|---|---|---|
| Keeps your personal number private | No | Yes | Yes |
| Rings the mobile you already carry | Yes | Varies | Yes |
| Texts back callers you miss | No | No | Yes |
| Voicemail turned into a text summary | No | Varies | Yes |
| Replies to customer texts with AI or a saved message | No | No | Yes |
| Separate after-hours greeting | No | Varies | Yes |
| Outbound calls from the business number | Yes | Varies | Not yet |
| Typical cost | Your phone plan | From about $9 a month | $39.90 a month |
Simple monthly pricing
Text back missed callers for $39.90 a month
No setup fee, no lock-in and no second phone.
PingMate Pro
$39.90AUD/month
Includes your Australian business number and 100 message credits each month.
Additional message credits cost 5c each.
Text-backs go to Australian mobile callers. Landlines and hidden numbers cannot receive a text.
Get your numberEverything you need to get started
- Dedicated Australian mobile number
- Calls forwarded to your existing phone
- Automatic missed call text replies
- Voicemail transcription and summaries
- AI replies or saved reply templates
- Booking links, rates and business details
- Text alerts on your mobile
- Web inbox for customer replies
- Your own welcome and voicemail audio
- Opening hours and an after-hours voicemail greeting
- Spam and junk enquiry filtering
30-day money-back guarantee
Before you choose
Questions people ask first
What phone number do I receive?
You receive a new, dedicated Australian mobile number, generally beginning with 04 and subject to availability. Customers can call or text it like a normal mobile number. PingMate does not currently port your existing number.
Do calls still ring my existing mobile?
Yes. When call forwarding is enabled, calls to your PingMate number ring the mobile number you choose. You can set how long it rings. If you do not answer, the call continues to your PingMate voicemail.
Can I port my number or make outbound calls through PingMate?
Not currently. PingMate provides a new business mobile number for incoming calls and texts. Number porting and outbound calling are not part of the current service.
How much does PingMate cost?
PingMate costs $39.90 per month. The plan includes your dedicated Australian mobile number and 100 message credits each month. Additional message credits cost 5c each.
What uses a message credit?
A credit is used when PingMate sends a customer reply, sends a missed-call text-back, or sends a voicemail summary to your mobile. A voicemail can use two credits when PingMate sends both your summary and a reply to the caller. Receiving a call or text does not use a credit. Your first 100 credits are included each month, then each additional credit costs 5c.
Can I cancel, and is there a money-back guarantee?
You can cancel from your account without a long-term contract. Your service remains available until the end of the current billing period. If PingMate is not right for your business, ask us within 30 days of your first payment and we will refund that first payment.
Voicemail, opening hours and replies are covered in the full FAQ
Put a number on your listing that replies when you cannot
Get a dedicated Australian 04 number. Calls ring your mobile first, and the callers you miss get a clear next step by text.
30-day money-back guarantee · Australian mobile number included · Cancel anytime